Cisco CX Cloud

Cisco's CX Cloud project is aimed to create an integrated platform for IT infrastructure management, offering features like asset tracking, proactive advisories, and lifecycle management to enhance customer experience and streamline business operations.

Scope of the project

Over 1 billion in revenue generated through Cisco’s CX Cloud, with thousands of clients leveraging the platform for streamlined IT infrastructure management and proactive lifecycle services—our design solutions empower businesses in maximizing their CX journey.

My role

My role involved designing architecture insights flows, crafting user interactions, and enhancing the overall platform experience by creating visual filters rooted in data visualization best practices to improve user clarity and decision-making.

Whom did I work with

The project required operating within an agile environment, fostering close collaboration with a diverse, multidisciplinary team that included designers, UX researchers, engineers, prototypers, product managers, and developers.